Concerns and Complaints Policy

Llanelli Town Council is committed to dealing effectively with any concerns or complaints you may have about our service.

We aim to clarify any issues about which you are not sure. If possible, we'll put right any mistakes we may have made.

We will provide any service you're entitled to which we have failed to deliver.

If we got something wrong, we'll apologise and where possible we'll try to put things right. 

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